Contact Us
Real people in Jakarta Selatan, not a ticket queue. We answer every message within one business day, Monday to Friday, 09:00 - 18:00 WIB.
Fastest route for anything about a live order or a same-day Instant Delivery in Greater Jakarta.
General enquiries
hello@beardedvault.comOrders, returns and refunds
support@beardedvault.comInclude your order ID. You can also check status yourself on the order tracking page.
Selling your collection
sell@beardedvault.comSend photos and a list of what you have. We come back with a fair market offer within 48 hours, and we can arrange a video call or an in-person valuation for larger lots.
Where we are
Bearded VaultJl. Kemang Raya No. 12
Jakarta Selatan, DKI Jakarta 12730
Indonesia
The vault is a fulfilment space, not a walk-in shop. Pickups and in-person valuations are by appointment only — arrange one first and we will have your cards ready.
Before you write: most answers are already in the shipping policy, the returns policy, or the FAQ.