Returns & Refunds

• Wrong, damaged, or not as described: tell us within 48 hours of the courier's delivery scan. Open the parcel on camera if you can — an unbroken unboxing video settles a transit claim instantly.
• Change of mind: request a return within 30 days of delivery. The item must then reach us within 14 days of us approving the request.
• Authenticity problems: no time limit. If an item we sold you fails authentication by a recognised grading company at any point, we refund it in full and cover shipping both ways.

A change-of-mind return is only accepted if the item comes back in exactly the state it left us:

• Sealed product still factory sealed, with the original shrink-wrap and seals untouched.
• Graded slabs in the same holder, with the grading label intact and the certification number matching the one on your invoice.
• Raw singles still in the sleeve and top-loader we sent, with no new whitening, creasing, or surface marks.
• Merchandise unworn and unwashed with its tags attached.

Pack the return at least as well as we packed the delivery. We photograph and re-inspect every return on arrival; if the item comes back in worse condition than it shipped, we will offer a partial refund reflecting the loss in value rather than reject the return outright, and we will send you the photos that justify it.

• Opened sealed product. Once a booster box, ETB, or pack is opened, its value is the pull. Break it and it is yours — this includes product opened "just to check".
• Cracked or damaged slabs. A slab removed from its holder, or returned with a cracked case or a defaced label, can no longer be sold as graded and is not returnable.
• Grade disagreements. The number on a slab is the grading company's opinion, not ours. Thinking a PSA 9 "should have been a 10" is not a defect and is not grounds for a return.
• Market movements. A card falling in value after you bought it is not a return reason.
• Condition already disclosed. Raw singles are photographed as the exact card you receive, and listed flaws (edge wear, centering, print lines) are described before you buy.

None of this limits your rights under Indonesian consumer law, including Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen. A faulty or misdescribed item is always refundable.

This is on us, and it is the fast lane. Send photos of the outer box, the packing material, and the item within 48 hours of delivery. We will:

1. Confirm the problem the same business day and, where a courier was at fault, open the insurance claim ourselves. You never deal with JNE or J&T directly.
2. Send the correct item if we still hold it, or refund you in full — item price plus the shipping you paid — if we do not.
3. Cover return shipping with a pickup we arrange and pay for. Never post a damaged item back at your own cost before we have replied.

5. Who Pays Return Shipping

For change-of-mind returns, send the parcel with a tracked service — JNE REG or J&T EZ is fine — and keep the receipt. An untracked return that never arrives cannot be refunded. If your order shipped free because it passed the Rp 3.000.000 threshold and the return drops it below that line, the shipping we absorbed on the original delivery is deducted from the refund.

Refunds are issued in Indonesian Rupiah through Midtrans, back to the method you originally paid with. We cannot redirect a refund to a different card, wallet, or bank account. We inspect a returned item within 2 business days of it arriving and release the refund immediately after, then the timing depends on your payment method:

• E-wallets (GoPay, ShopeePay) and QRIS: usually same day, up to 3 business days.
• Bank transfer / virtual account: 3 - 7 business days, paid to the account the transfer came from.
• Credit and debit cards: 7 - 14 business days, depending on your issuing bank's billing cycle.

An order that never settled in Midtrans was never charged, so there is nothing to refund — unpaid orders simply expire and the stock returns to the shop. Once a return is approved, the item is put back into inventory and your order is marked cancelled.